FAQ

Design Information

Can I add text to the photo?

Yes. You can send us any design you have whether it includes text or not! Just edit your photo using a popular smartphone application and upload to our website via our uploader.  

Please note the text must be 10mm from each edge of the block. 

If you require any assistance please contact us.

Can I put more than one photo on a single Memory Block?

Yes, it is possible. However, you must send us a full photo collage (already pre-arranged with your image configuration).

Please note all important components of your image must be at least 10mm from the edge of the block. Borders of any kind are not suited to a Memory Block and will be cropped.

How do I know if the photo is good enough for Memory Block?

Our specialised online designer will let you know if the quality of your image is good enough once you upload it (either after you select your product or ‘Design Your Own’.

If your photo is not suitable for printing, we might be able to help you improve it for printing, just contact us to find out.

Shipping Information

How does pick-up work?

We offer local pick up in our store locations throughout Victoria. Please contact us after you order to arrange a pick up date and location.

Same day pickup is possible!

How does the delivery work?

We offer Australia-wide shipping at a flat rate cost. Shipping usually takes 3-5 business days.

Orders and Returns

How long does it take to make a Memory Block in store?

Printing in store is quick and easy. Your order will be complete within 5-10 minutes.

Please allow for longer processing duration during peak times. 

I find it hard to upload a photo on the website, is there another way to order?

If you find it hard to upload a photo through our website you are able to send us your photos along with a contact number to love@memoryblock.com.au and we will contact you to complete your order.

Who should I to contact if I have any queries?

If you have any other queries or problems, you can contact our support team at love@memoryblock.com.au and we will get back to you within 24-48 hours. 

How Do I Track My Order?

You can track your order in our ‘Order Tracking’ page.

Alternatively just click here.